Return & Refund Policy

Return requests will only be accepted under the following conditions:

• The request is raised within the applicable return window.
• The product falls under a “Defective Delivery” category, including:
• Damaged product
• Missing product
• Empty box delivered
• Duplicate product delivered
• Used product delivered
• Incorrect product delivered
• Expired product delivered

2. Return Window

Customers must raise a return request within 5 hours of receiving the product through the website, or WhatsApp customer support. Requests made after this period will not be accepted.

3. Non-Returnable Cases

Returns will not be accepted if:

• The product has been used or altered.
• Original packaging, labels, tags, freebies, or accessories are missing or damaged.
• The serial number or barcode has been tampered with.
• The return request is raised outside the return window.

4. Unboxing Video Requirement

All packages are shipped with tamper-proof packaging. Customers should not accept packages with damaged seals.

If a product is damaged, missing, or incorrect, customers must provide a clear unboxing video showing:

• The condition of the package
• The issue with the product

Claims submitted without a valid unboxing video may not be accepted.

5. Refund Process

• Refunds for prepaid orders will be credited back to the original payment method.
• Banks and payment providers may take additional time to reflect the amount in the account.
• No cash refunds are provided.

6. Special Sale Policies

During promotional campaigns or mega sale periods, special return or refund conditions may not apply. These will be communicated on the respective promotion banners.

Missing or Damaged Items

If your order contains missing, damaged, or incorrect products, please email customercare@bodyfuelz.com with:

• Product name and quantity
• Images of received products
• Image of the outer packaging box
• Copy of the invoice

After verification, replacement or missing items will usually be dispatched within 5–6 working days.

The same process applies if you receive the wrong product or an incorrect order.

Cancellation Policy

Order cancellation is allowed only within 5 hours. After that, cancellation is not possible.

Important Notes

Refunds for cancelled prepaid orders will be processed to the original payment source within 7–10 working days.