Loading...

F.A.Q.

Account Related

What is 'My Account'? How do I update my information?

You can use your Bodyfuelz account to update information and view your orders. My account’ allows you complete control over the transactions. You can manage/edit your personal details like address, phone numbers, change of password, mail ids, track status of orders and manage your wishlist.

Order Status Related

What do the different order statuses mean?
  • Order Processing: The authorization is being received from the payment gateway and the order is being processed
  • Order Confirmed: The payment has been received and the order is now confirmed
  • Order Shipped: The order has been shipped and is on its way
  • Order In-Transit: The order has reached a hub closer to you and will be delivered shortly
  • Order Delivered: Your order has reached you
How do I know my order has been confirmed?

Once your order has been placed and the payment is received, you will receive details of your order with a unique order ID through e-mail and SMS with the expected delivery date. This will take 1 day to reflect in your account.

How do I check the current status of my orders?

You can view the status of your order in the ‘My Account’ session. Click on ‘My Orders’ to view the status of your order.

Payment Related

How do I pay for a Bodyfuelz purchase?

All the prices can be seen on the product page and you can pay for them using Credit/Debit cards, Internet banking and Cash on Delivery.

What is Cash on Delivery (COD)?

If you are not comfortable making online payment, you can opt for COD which will enable you to pay using cash. The minimum order value is Rs. 500 and maximum order value is Rs.5000. It is cash only payment and Rs.50 will be applied as COD charges if the order value is less than Rs.500

How do I place Cash on Delivery order?

Add the product to the cart and proceed to the checkout. Choose the payment option ‘Cash on Delivery’. The minimum order amount is Rs.500 and maximum amount is Rs.5000

How do I pay using a credit/debit card?

We accept payments made using all debit and credit cards. To pay using debit/credit cards, you will need your card number, expiry date and CVV. You will be redirected to bank’s page to enter password and complete the payment.

What should I do if my payment fails?

In case of a payment failure, please ensure the detail entered on the payment gateway is accurate. Do check your internet connection or network connection. If your account has been debited after a failure in payment, the amount will be back in your bank account in 7-10 business days. You can get in touch with Bodyfuelz team for any clarification.
 

Delivery Related

How can I track my order?

As soon as the order has been shipped, you will receive an e-mail and SMS. You can even go to the My Account section on track your order.

How much time does it take for an order to be delivered?

The order will be delivered within 3-5 days in the warehouse areas (Zirakpur, Chennai, Ernakulam, Bangalore, Vijayawada, Bhubaneswar, Ranchi, Patna, Delhi, Lucknow, Guwahati, Pune and Kolkata). For the rest of the areas, delivery will take place within 4-7 days. Please check with us on delivery to remote locations before placing the order. 

How long do you take to dispatch an order?

Bodyfuelz will try and dispatch your orders as soon as possible. We try to dispatch them within the same day or next day of placing the order during business days. If the product is not readily available in the warehouse, it might take longer to dispatch the product. Bodyfuelz will keep you updated at all times.

What are the shipping charges on Bodyfuelz?

Bodyfuelz will deliver free of cost for all orders placed above Rs.500. However if your order is less than Rs.500, a minimal shipping charge of Rs.50 will be applicable.

What if I am unavailable on the day of delivery or miss the call from the courier service?

Bodyfuelz will wait and try for 3 days to reach you before sending the product back. You can always get in touch with us for any clarifications or adjustments with delivery dates.
 

Returns & Refunds

Are there returns and refunds?

We do accept exchange if the reason is valid (in case of damage or destruction of the product). We will require proof of the same. No refunds will be issued.
 

Product related

How do I know that my Bodyfuelz product is original?

On every Bodyfuelz pack, you will find a scratch label with a unique authentication code. You can send an SMS to the number mentioned on the pack or verify it on our website Product-Authenticate

Bodyfuelz Fastcharge

Why should I take Fastcharge?

Bodyfuelz Fastcharge is ideal for dehydration and summers. If you are engaged in physical activity, you tend to sweat a lot and lose water and electrolytes. Bodyfuelz Fastcharge with its unique formulation will replenish the lost electrolytes and leave you feeling energised. Bodyfuelz Fastcharge is one of the best energy drink for the sports enthusiast. 

How is Bodyfuelz Fastcharge different from Glucose?

Glucose provides instant energy to do work. When you sweat, you lose water and electrolytes. Fastcharge provides you with the right amount of glucose and electrolytes with sodium and potassium to prevent fatigue and dehydration and will help you to do your work better.

Is Fastcharge only for athletes?

Though Fastcharge is recommended for athletes, it is ideal for someone who does a good amount of physical activity leading to sweat. It can be used for gym goers, fitness enthusiasts, body builders, swimmers, cyclists, etc.

How old should my child be to start using Fastcharge?

A child should be at least 8 years old to start taking Fastcharge provide he/she is involved in high levels of physical activity.

How to drink Fastcharge?

Take two tablespoons or three teaspoons of Fastcharge and mix with 500ml of cold water. Take small sips throughout the day to delay fatigue and keep you energised.

Bodyfuelz 100% Whey Protein

Why should I take Bodyfuelz 100% Whey Protein?

Bodybuilders and gym goers require more amount of protein than an average person. It is often difficult to meet their protein requirement through their diet and take protein supplements for the same. Bodyfuelz Whey protein provides all the essential amino acids and is absorbed quickly by the body.

I don’t go to the gym, can I take Bodyfuelz 100% Whey Protein? Is this product vegetarian?

You can take Whey Protein even if you don’t do to the gym as most of us do not meet our daily protein requirements through the diet. Studies suggest that over 80% of Indians are protein deficient (IMRB). Bodyfuelz Whey Protein is 100% vegetarian and can be consumed by all.

I am an athlete who has to undergo tests before competitions. Can I take this product? Does it contain any banned substance?

Bodyfuelz 100% Whey Protein is absolutely safe and is certified dope free by NABL accredited labs. Our product is licensed and produced under FSSAI’s guidelines. It does not  have any banned substance and complies with NADA (National Anti Doping Agency)and WADA (World Anti Doping Agency)

How do I take Whey Protein?

Take 1 scoop of Whey Protein and mix it with 1 glass of milk. Mix well and have 2-3 times a day.

How quickly can I see the results?

Results vary from individual to another but with a proper diet and workout plan, you can see results in 3-4 months.

Bodyfuelz Musclemax

Who should take Musclemax?

Bodybuilders and weightlifters who lift  heavy weights can take Musclemax.

Can I take Musclemax along with Whey Protein?

Yes, you can take both provided you are a bodybuilder or a weightlifter as you require both BCAAs and high amounts of protein.

What are BCAAs and why should I take them?

BCAAs are Branched Chain Amino Acids that help reduce protein breakdown and absorption in times of stress. They improve the quality of your workout by preventing fatigue.

When should I take Musclemax?

You can take 1 sachet 15 minutes and 1 sachet after workout. During competition times you can take 1 sachet before, during and after the competition for best results.

How is Musclemax better than other BCAAs?

Musclemax has a unique mouth dissolving formula which enables quick absorption. Other BCAAs need to be mixed with water and leaves you feeling full for a while. Musclemax can be consumed directly from the sachet and helps you perform better.

Bodyfuelz PWR Sports

Who can take PWR Sports?

PWR Sports was specifically made for sports persons and athletes to give them strength and improve performance.

Can a cyclist or a swimmer or an athlete take this?

Absolutely. It helps to expand blood vessels thereby delivering more oxygen and nutrients to the muscles and the body which in turn improves performance.

Do I need to mix the product with water and consume?

PWR Sports has a unique mouth dissolving formula which enables quick absorption. It can be consumed directly from the sachet which will not leave you feeling full like the other sports drinks. You can have to directly from the sachet.

Is this product safe to take before competitions? Does it contain any banned substance?

PWR Sports is 100% dope free and has been certified by NABL accredited labs. It does not  have any banned substance and complies with NADA (National Anti Doping Agency)and WADA (World Anti Doping Agency).

How old should my child be to start using PWR Sports?

A child should be at least 8 years old to start taking PWR Sports provided he/she is involved in high levels of physical activity.

Bodyfuelz Fatburner

Who can take Fatburner?

Any adult male or female who wishes to reduce their body fat or lose weight can take this product to help them achieve their goal.

How does Fatburner work? Is it safe?

Fatburner contains L-Carnitine which helps to transport fat to the liver and is burned to give energy and helps to lose weight. L-Carnitine is naturally produced in the body but in small amounts and is 100% safe to consume.

Are there any side effects? Are the capsules vegetarian?

There are no side effects from using this product and it is free from caffeine as well. The capsules are vegetarian and can be consumed by all.

How many capsules should I take in a day?

You can start by taking 1 capsule before your workout and after your workout. After two weeks you can have 1 capsule after breakfast, 1 capsule after lunch, 1 capsule before workout and 1 capsule after workout.

How quickly can I lose weight?

Each individual’s body is different. If you work out and have a proper diet along with Fatburner, you should be able to see results in 2-3 months.

Bodyfuelz Glutamaxxx

Why should I take Glutamaxxx?

Glutamax contains glutamine which helps to prevent muscle breakdown and helps in faster recovery. It also helps to improve the immunity.

How does this improve my immunity?

Glutamine helps to regulate immunity by regulating the production of antibodies that fight against diseases and this in turn helps to improve your immunity.

Is this product a good post work out drink?

Glutamax helps to prevent breakdown of muscle post exercise and helps to recover faster which makes it an ideal post workout drink.

Is Glutamax helpful for leaky guts?

Yes, it contains Glutamine which is the major source of fuel for the cells in the small intestine and will heal leaky guts and help improve digestion.

Is this product vegetarian? How should I consume this product?

Yes, it is 100% vegetarian. Add 1 scoop of the product to 1 glass of water or juice and mix well. Consume it 2-3 times a day.

Bodyfuelz Ultra Mass Gainer

Will Ultra Mass Gainer help me gain weight?

Yes, it will help you gain weight. It has an ideal ratio of protein and carbohydrates that will help you gain weight and muscle. It works best with a good diet and workout routine.

Why should I choose Ultra Mass Gainer over other gainers?

Ultra Mass Gainer has the right ratio of carbohydrates and protein to help you bulk up. It is low in fat, low in sugar and has the benefits of 23 vitamins and minerals.

How much weight can I gain by taking this?

Weight gain varies from person to person. If you follow a good calorie diet and workout regularly, you can see favourable results in 2-3 months.

Can I have this product with water?

Yes, you can have it with water but having it with milk is better because it has higher amount of proteins and more carbohydrates when compared to water.

How should I consume this product?

Add 1 scoop of Ultra Mass Gainer to 1 glass of milk and mix well. Consume 2-3 times a day. 

Whatsapp / Call

044-4201-4141

Facebook Messenger

@bodyfuelz

Toll Free

1800 120 450000