Pioneers in Sports Nutrition  |  Collaborated with Dr.Nutrition
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Account Related

What is 'My Account'? How do I update my information?

It is easy to update your Bodyfuelz account and view your orders any time through 'My Account'. My Account' allows you complete control over your transactions on Bodyfuelz. Manage/edit your personal data like address, phone numbers, email ids, change your password, track the status of your orders, place re-orders, find details about your reward points and your wishlist.

Order-Related Status

What do the different order statuses indicate?
  • Payment Pending Authorization: Your order has been placed, and payment approval is currently awaited from the payment gateway.
  • Payment Authorized – Order Processing: Payment has been successfully authorized, and the seller has started processing your order.
  • COD : Unfortunately, no COD
  • Order Shipped: Your order has been dispatched and is currently in transit to the delivery address provided.
  • Order Canceled: Unfortunately, order canceling is not supported. 
How can I know if my order is confirmed?

After your order is placed and payment authorization is completed, the seller confirms the order and begins processing it.

A confirmation email will be sent to you with:

  • Your unique Order ID
  • Details of the purchased items
  • Estimated dispatch or delivery timelines

Once the order is shipped, you will also receive shipment updates along with tracking details.

Can I purchase a product marked as “Sold Out”?

No, products labeled as “Sold Out” are currently unavailable for purchase. You may use the “Notify Me” option to receive alerts when the item is back in stock.

How do I track the status of my orders?

You can check your order status and related information in the “My Account” section.

  • Visit the “My Orders” page to see all your orders.
  • Click the relevant Order Number to view details for a specific order.

Billing & Payments

What payment options are available?

We accept multiple payment methods including Visa, Mastercard, Debit Cards, Internet Banking, UPI, Paytm, PhonePe, and other digital wallets. Cash on Delivery (COD) is available only for selected products and locations.

Are online payments secure on our platform?

Yes, all transactions are protected with advanced SSL encryption and secure payment gateways. Your card and banking information remain fully protected during the payment process. We also support OTP verification and additional bank-level security checks for safer transactions.

Do the displayed prices include taxes?

Absolutely. All product prices shown on our website are inclusive of applicable taxes. The final invoice with tax details will be shared after your order is confirmed.

What if my payment fails but money gets deducted?

If your payment is unsuccessful but the amount has been debited, the refund is usually processed automatically by your bank or payment provider within 5–7 business days. If the refund is delayed, please contact our support team with your transaction details for assistance.

Can I change my payment method after placing an order?

In most cases, payment methods cannot be changed once the order is confirmed.

Will I receive a payment confirmation?

Yes, once your payment is successfully completed, you will receive a confirmation message via email or SMS along with your order summary via mail.

Fastcharge

Isotonic sports drink powder?

Isotonic sports drink powder is a hydration supplement formulated to rapidly replenish fluids, electrolytes, and carbohydrates lost during exercise. It helps support sustained energy, improved endurance, and faster recovery. Fastcharge has been one of India’s pioneering isotonic drink powders since 2004.

Lab Certificate